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Support Services We are here to provide you with the highest level of customer service to ensure your needs are handled correctly and quickly. Our online support center and our customer service representatives are here to help you through any changes you may need in your policy.

If it is after business hours, please call the company on your policy or visit our Payment & Claim Center. Your policy will include a 24-hour claim reporting number and these numbers are also listed on our Payment & Claim Center page. Prior to calling, please have your policy number available for the claims adjuster. You can also call us at 650-401-6040 to report a claim.

Please keep in mind that coverage cannot be bound by email, voice, or fax. Coverage will only be bound with written notification from our office. We are here to help you if you happen to experience a loss.

Below are forms that we have provided to save you time when submitting any customer service request.

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James K. Mason Ins.
300 N. San Mateo Dr.
San Mateo, CA 94401
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Phone: 650-401-6040
Fax: 650-401-6070
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Now working on Commercial Flood for Bay Area. Including newly re-zoned areas.
Located in San Mateo, CA . We also serve the Menlo Park, Palo Alto, Redwood City, San Carlos and San Francisco areas. - Licensed in California